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Dear
Friends,
I
have taken over as Chief General Manager Haryana Telecom Circle on
21.08.2008. I am proud of my team members, who have put in their best
and are always available to provide State of Art Telecom Services to
the customers of Haryana. Haryana Circle has progressed tremendously
with the concerted efforts of the team members, and the performance
of the Circle has been declared as ‘The best’ amongst all the circles
in terms of revenue growth, as compared to the last year and also for
gaining maximum market share in respect of Mobile connections. Some of the other the salient
achievements have been indicated below:
BSNL
Haryana has registered the highest growth of 17% over the last year
revenue in Mobile Services. We have also shown a positive market
share growth of 4.5% over the last year despite fierce competition in
the market.
We
continues to hold 1st position as an operator with total number of telephone
connections and also the 2nd
position in total number of mobile
connections in its License area since November,09 as per the per
Tele-density and Market Share.
Further
this year we could provide 8.4 lakh GSM Connections as compared to
the last year figure of 4 lakh connections i.e. the growth rate of 205% GSM connections in the
Circle, which can be considered as one of the major achievement in
this competitive environment.
Telecom
facility has been extended to all
the Panchayat villages in Haryana
Similarly
we have launched the Project Udaan in all the SSAs and the
contribution made by the team members is appreciable. This project is
mainly for the utmost convenience of the customers. Our project team
member is visiting the customer on a single phone call to solve the
Telecom requirements of any of the customer.
Till date
we were concentrating more on Customer Care and accordingly, we have
extended the facility of Call Centre for all the services for the
convenience of the Customers. We will further concentrate to make the
Call Centre facility more convenient as well as customer friendly.
We have
launched Black Berry services, Pre-paid Braoadband & Wi-Max
Services in Haryana. I hope that the customers will definitely enjoy
these services.
In addition
to above, we have set our targets to provide all type of the telecom
services as per the convenience of the customer in the near future.
Special drive has been lauched for the first three months to improve
the Quality of Services and Special Drive for the next 3 months shall
be to improve the Customer interface for the better satisfaction of
our esteemed customers.
Further we
are also concerned about the issues of general interest in addition
to our Telecom Activities like Environmental consciousness. By
adopting various Energy Conservations measures and we could save
about Rs 63 lacs during 2009-10 mainly due to active participation of
all the staff members. Winning of both 1st & 2nd
Prizes in the field of Energy Conservation constituted by HAREDA is
remarkable. CGMTs office compound has also been awarded as BEE 2 Star
{**} rating in terms of Energy Efficient Buildings.
We are
committed towards the Corporate Social Responsibility. One Ambulances
has been donated to Civil Hospital Gurgaon and the second Ambulance
is being donated to Ambala Civil Hospital shortly. Similarly 8 Computers alongwith
Printers and Internet facility have been donated to the Schools for
orphanages or mentally retarded children, 5 more Computers will be
donated shortly.
I
feel that we can still improve our working and attitude by getting
the feedback from our esteemed customers, I therefore request all my
esteemed customers to send their valuable suggestions/feedback to
further improve our services to their utmost satisfaction.
Suggestions may be mailed to cgm_har@bsnl.co.in
With
best wishes to all our esteemed customers.
(1.05.2010)
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